FAQ

How do you pronounce "Artchu"?

Think of a sneeze. :)

What does "Artchu" mean?

We think of it as "Art" and "You", which is what we're all about. Custom-made art, the way you want it..

Why would I commission a piece of art instead of buying something off the shelf?

It's more personal. You'll feel it's "your baby”. A work can be based on a photo of someone you know, or a photo you shot, and you have a lot of control over the style. A practical advantage is that you can decide the size... so it will fit perfectly into that weird space next to the bookcase. And hey - it gives you more bragging rights. :)

Plus Artchu makes it easy. Give it a try by Posting a Brief.

I've never commissioned a piece of art before. I don't know how to write a brief.

That's why we created Artchu. Most people are in the same boat. So instead of writing a brief, we let you do it in two very easy, and totally visual steps: you upload a picture and you choose a style. We've put a lot of thought into the choice and organization of styles so it's easier to find what you want and - by simply selecting one small image – to communicate a lot about what you're looking for to the artist.

Actually I'd prefer to write a brief than upload an image or pick one of your style images.

Sure. If you prefer to say in words what you're looking for, that's also fine. Our Post a Brief page lets you use just images, or just text or a mix of the two.

With art, I never know what I like till I see it.

That's true for most of us. Try taking a look at the Artist's Gallery: hopefully you'll see some artists whose work you like and the pictures may give you some ideas. Another place to look is our popup where you Choose a Style. Check out how that page is organized: the four levels of artistic freedom, each with an EXPLANATION button. This will help you figure out what you want and what you don't want: for example you may want a style we'd call STYLIZED, but not one in our RADICAL group.

And remember, by submitting your brief you're under no obligation to go ahead; you're only inviting the artists to reply with a proposal and a price. If one or more of those proposals looks promising, you can discuss it more with the artist(s) at that time. Some artists will even be happy to give you a sketch and description of the artwork before you commit.



What artists can exhibit / apply / register for work at Artchu?

Artchu is open to all artists, in any part of the world, it's one of the benefits of an online marketplace.
Start here, by creating your artist profile

What does it cost?

It's free for artists to create a profile and portfolio, and also for customers to submit project briefs.

Artists and customers then discuss the project and agree what is to be created, how much it will cost and how delivery is arranged.

Artchu holds funds in escrow for the project, and retains 20% of the project cost at the completion of the project, passing 80% on to the artist.

Here's an example

For example: for a project where a customer pays $500, then $400 (80%) is paid by Artchu to the artist when the work is completed or as arranged between artist and customer and notified to us.

We don't charge fees on, or arrange, delivery of the artwork. Most artists are familiar with the shipping methods and costs associated with delivery of their projects and this is best discussed between artist and the customer.

I'm an artist, can I show and sell my work elsewhere?

Yes, of course. We don't demand exclusivity on any work you do, unlike some agents. Another big difference with Artchu is that we are looking to provide you with NEW work and new market leads, not to sell your completed work.

You can upload completed works into your profiles (and if you sell any of these through Artchu then we'd love to get some credit for that, at your discretion) but that's not our focus. Our focus is to find you new work.

When do customers make payments to Artchu or the artist?

After the project and shipping cost of a project has been agreed between an artist and customer the customer forwards the payment to Artchu. We'll hold that in escrow and release payments to the artist on either delivery of the work or on agreed milestones.

Disputes are rare, and usually the result of poor communication between the customer and artist. So in a rare case of a disagreement or non-satisfaction Artchu will resolve the issue and be the sole arbiter of the project payments and results.

Who owns the rights to my artwork once it is sold?

On receipt of the work or when payment is made the ownership of the work passes to the customer. The copyright of the work (unless otherwise agreed) remains with the artist.

How is shipping arranged?

Artists usually know the best way to ship their work, so we encourage all customers to discuss and cost this delivery upfront. Delivery of the project work is an agreement between the artist and the customer.

Do artists sign the artwork?

Again, this is up to the customer. However we suggest that all artists sign their work, all of the time. This is common practice.

Other enquiries, feedback, assistance

Contact enquiries@artchu.com